Privacy Policy

R&R Solutions is a trading style of Recovery First Limited. This website is operated by Recovery First Limited under the laws of England and Wales. We take your privacy seriously and treat personal data with respect. This policy outlines the way we collect data and how we use it.

All data captured through the website, by phone or email will be used and held in accordance with current data protection laws in the UK. By disclosing personal information you are consenting to the collection, storage and processing of this information by Annecto Legal Services in accordance with this policy and our Terms and Conditions. This information will be stored in electronic and/or hard copy form.

By using the website, you are confirming that you have read this privacy policy and understand how we may use it.

Information collected

In order to improve our website, service and offerings to you and our other clients, we collect information via this website and other contact with you. For example, we may retain a record of your name, address, e-mail address, telephone number, IP address and other information that you provide.

Use of cookies

We use cookies – small pieces of information stored on your computer by your browser – on our website to identify you when you visit this website and to track browsing patterns around the site which helps us to understand how the site is used and how we can improve it. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Most browsers allow you to turn off cookies. To learn how to do this, please look at the menu on your browser or look at the instruction on

Use of personal information

We use personal information only for the purposes of dealing with specific requests for advice and information.

Disclosure of data

As part of our service, and only with your express agreement, we may pass on some of your personal data to appropriate firms of solicitors on the understanding that they will keep it confidential and abide by the provisions of current data protection laws.

We will not release your information to any other third party for them to use for their own direct marketing purposes unless you have requested us to do so.

Storage of personal information

We will retain basic personal data (name and contact details) for no more than three years.

Internet-based transfers

We use a global marketing platform to manage marketing communications relating to events, newsletters etc., therefore the processing of data may take place outside the European Economic Area in respect of that. Your data will, however, always be held securely and the platform is compliant with the requirements of UK data protection legislation.

Other websites

This policy does not cover links within this site to other websites. We are not responsible for the policy or content of any external website; you should read the privacy policy of any external site before disclosing any personal information.

Your rights

You have the right to view any personal data (as defined in current data protection legislation) that we have retained regarding you and to have it corrected if necessary, or deleted. If you wish to see this information, please submit your written request to our registered office, marked for the attention of Sally Dunscombe, Director.

You have the right to request that we do not use your information for marketing purposes. Please contact us at or use the ‘unsubscribe’ option which is included on all marketing emails.

Changes to our Privacy Policy

We keep this policy under review and will update it from time to time. This policy was last updated in July 2021.